FAQ

Frequent questions about orders:

1. Can I pick up the merchandise personally?

No, this is not possible.

2. Is there a possibility to book the goods?

No, this is not possible in the system, but you can call the sales office at number +48 58 664 99 33 begin_of_the_skype_highlighting  +48 58 664 99 33 end_of_the_skype_highlightins and determine the possibility and conditions of booking.

3. I ordered the product but did not receive an order confirmation from you. Why?

The goods were ordered incorrectly. If you filled out the order correctly, we should receive it, and you will get an e-mail confirmation. The absence of such e-mail means that we do not have any orders in the database. Please try again from the beginning.

4. Why I have to specify the full address and telephone number during ordering the product?

Your telephone number is needed so that in case of problems with the shipment we can inform you of this as soon as possible or to confirm the order. Address data, however, are needed to issue a VAT invoice.

5. Can I ask additional questions about the product by phone? Which number should I use?

Yes, of course, we will give you additional information, call (+48) 58 664 99 33 begin_of_the_skype_highlighting (+48) 58 664 99 33 end_of_the_skype_highlighting in hours 8:00 to 17:00 on weekdays.

6. What happens in case of extension the term of implementation  of the order?

In case of an extension of the time of order implementation we contact the customer and present the next possible date for its implementation. In the absence of your consent, we will cancel the order and in case of payment in advance we will refund the money.

7. What means “the cash on delivery”?

If submitting and order you select a payment method for COD, you pay for merchandise until the courier on delivery. Remember that you can pay in cash only. Shipment COD is a service available only upon delivery of packages on territory of Poland.

8. What kind of credit cards we accept?

Cards, that we accept are: VISA, MASTERCARD, DINERS CLUB.

9. Can I return merchandise that I received? It is new, in original box.

Yes. According to the Act of March 2, 2000 “The protection of customer rights and liability for damage caused by a dangerous product, you can resign from the product purchased in our store without giving any reason within 10 days from the date of receipt of delivery. This is possible if the product has not been used and is in its original packaging. Returned product must be accompanied by a written declaration of withdrawal. We guarantee repayment of the amount equal to the price of the goods within 10 working days by bank transfer to an account designated by you or by postal order to the address indicated in the contract. Only the cost of delivery and return of the goods are not refunded.

10. If after placing an order it is possible to change it or cancel?

Yes. At the request of a client send by e-mail we can make changes in a complex order or cancel it, unless it has been realized by us. Please reference to the order number – this will facilitate the service. If the order was executed, it is necessary to return the consignment at your own expense.

Consignment

11. What should I do if I receive a damaged shipment?

In case of reservations to state or the number of shipments, you should write damage protocol in the presence of the courier. The protocol should include the date, time and description of service failures or deficiencies noted. Only with the written protocol you can exchange products. If you find damage after the departure of a courier, please contact the courier company and request arrival of courier due to transcribe the protocol. Any complaints may be submitted within 10 days of delivery. After that date, claims associated with damage to the goods will not be considered. After receipt of the protocol, we guarantee the exchange of defective, damaged or incomplete product on the product free from defects and if it is not possible, we will reimburse the equivalent of its price or offer other product available in the store.

12. How can I file a claim?

Please make a protocol of complaint and send your product to the following address: Desart, ul.Kasztanowa 19, 81-515 Gdynia, within 10 days from the date of delivery. All complaints are reviewed within 4 working days of their receipt. We do not accept shipments returned by COD. The cost of returning of advertised goods we pay back after consideration of complaint, the cost of unjustified claims is paid by the purchaser.

13. What happens if the courier come to my house and I will not be there?

Courier is obliged to leave information (advice) with his telephone number and request for contact. In the absence of the recipient, courier will try to deliver it again and if that fails, he will indicate where and when you can personally receive the consignment.

14. What happens if the courier bring the consignment and I will not have appropriate sum of money with me?

By ordering a shipment you need to know that the courier will not hand the package over without payment. If you refuse to pay, the package will be returned to us and then in turn, we cannot send you another one – because we were exposed to a fee for the missed delivery. However, you may arrange with the courier to return the following day for example.